Star Review

Small Business Reputation Management

Ensure you are found and chosen by customers.

Rise above the competition with the best online business reputation management service.

Request a Free Consultation

Reputation of a Small Business

Online Business Reviews Really Matter

Did you know that 9 in 10 users look for reviews before visiting a business?

Investing in your online business reputation is more important than ever.

You could be losing customers to the competition, just because of your online reputation. 

Do a quick review audit of your competitors, how do you stack up?

  • Search your product/service + "your city"

  • What businesses appear in the top 3?

  • How many reviews do competitors have?

  • Is your business in the Google Map Pack?

How do you stack up? Better than the competition?

If you want to convert more customers and grow your sales, you need to take your online reputation to superstar status.


of consumers trust online reviews as much as personal recommendations.


of consumers need at least a four-star rating before they choose to use a business.


of consumers say that negative reviews made them not want to use a business.

What is Online Reputation Management?

First, let’s define an online reputation. The way people see your business online by reading reviews, interacting on social media, reading news articles or other information makes up your online reputation.

Managing your online reputation isn’t necessarily difficult, but you have to know what activities will deliver the most value. For a local business requesting reviews and responding to reviews are critical. Also, how you engage with your local community can be just as important.

Online Reputation Management Dashboard

Why Does a Local Business Need Reputation Management?

Over the last several years, there has been a huge spike in “near me” searches.

For example, “service + “near me”.

More and more people are relying on Google Maps and other map platforms to help them find products and services that will solve their problems.

When people find your business, do they get a good first impression or do they run away?

Online reputation management can help your business reach more customers and close more deals.

  • Positive First Impressions

  • Convert More Customers

  • Show Customers You Care

  • Improve Your Online Rankings

  • Increase Customer Loyalty

  • Increase Brand Awareness

Implement a Successful Reputation Campaign

To reach the top of local search results requires that you create and implement a successful strategy.

With our services, we implement a strategy that follows best practices including:

Magnify Glass

Reputation Audit

The first step in developing an online reputation strategy is completing an audit of your online presence. It’s important to understand the overall sentiment the online community has for your business.


Secure Your Brand

One of the biggest mistakes businesses make is not securing their brand across the web. This includes things like Google My Business, social media profiles, and other important third-party websites.

Information Source

Optimize Business Listings

There are over 300 local listings where you can put your business information. But you don’t have to be listed on all of them. Rather you want to ensure that your business is listed on sites that are relevant to your industry or niche.

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Request Customer Reviews

Reviews are a key pillar of local marketing. If you have a few negative reviews or worse no reviews, you could be losing out on a substantial amount of customers. Implementing a concrete review strategy can ensure you have a positive online reputation.

Speech Balloon

Respond to Customer Reviews

Requesting reviews from customers is important. But, responding to and engaging with people that leave reviews is critical to the success of your online campaign. Especially when there are negative reviews. You want to demonstrate that you take negative experiences seriously and aren’t afraid to address them.

Computer Screen

Own Your Branded Search Results

If you implement a successful online reputation management strategy, you will control how people perceive your business when they search for your brand. People should only see positive content related to your business when they search for your brand.

Why Choose iLocalHero?

We believe in sharing knowledge and the tools we use to help you get to the top of search results.

When you work with us, we will give you access to our tools so you can see local SEO marketing in action.

What Our Customers Are Saying

Each day we work hard to deliver lasting results for our clients.

They were very upfront about their strategy and what I could expect. I know what they are doing is working because I am getting more leads. Very happy with their service.

Russell A.Window Installation Company

They are really professional, responsive, and excellent to work with. Would highly recommend!

Christien J.Hotel Partner

They are very easy to work with. Initially, it took a little time to see results but now each month we are steadily doing better across the board.

Minor S.Development Agency

Took our marketing to another level, truly a pleasure to work with.

Julian C.Contractor

Sean helped walk me through the onboarding process which can seem daunting but the iLocalHero team is there every step of the way.

Dipen D.Tanning Salon Owner

They have sparked a much needed flame under our Social Media, online presence, and sales efforts.

Sebastian L.Property Manager

Ready to Get Started?

Request a Free Consultation to learn how we can help your business.