Review Management Services

Build Brand Trust With Client Reviews

Transform your online presence with expert review management. Boost customer trust and engagement by showcasing positive feedback effectively.
A person is holding a tablet for Review Management.
A woman managing customer ratings on a smartphone.

Awards that speak of our extensive experience and professionalism

Google Partner iLocalHero
iLocalHero Upcity National Award Winner
Upcity Top SEO Agency iLocalHero

Are Online Reviews Important?

Did you know that 9 in 10 users look for reviews before visiting a business?

Investing in your online business reputation is more important than ever.

You could be losing clients to the competition, just because of your online reviews.

Do a quick review audit of your competitors, how do you stack up?

How do you stack up? Better than the competition?

If you want to convert more clients and grow your sales, you need to take your online reputation to superstar status. You need to implement online review management strategies to make the most of customer feedback and build a solid presence on a wide range of online platforms.

Remember! Online reputation management is not just about reacting to good or bad reviews; it’s about proactively building a trustworthy online image for your brand to make it easier for potential clients to go through with their purchase decision.

0 %
Of Consumers Trust Online Reviews As Much As Personal Recommendations.
0 %
Of Consumers Need At Least A Four-Star Rating Before They Choose To Use A Business.
0 %
Of Consumers Say That Negative Reviews Made Them Not Want To Use A Business.

Implement A Successful Campaign

Reaching the top of local search results requires creating and implementing a successful customer review management strategy. Our online reputation management company can help you collect and showcase positive reviews on your website and social media channels, giving potential customers a reason to choose your business over others.

With our services, we implement a strategy that follows best practices, including:
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Review Audit

Understanding the online community's overall sentiment for your business is essential. Our team analyzes and assesses the various public reviews and ratings left by customers on platforms such as review websites, social media, and other online channels. We need to gain valuable insights into how customers perceive the business, identify areas of improvement, and develop strategies to enhance the overall customer experience and improve customer satisfaction.

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Request Customer Reviews

Reviews are a crucial pillar of local marketing. If you have a few negative reviews or, worse, no reviews, you could be losing out on a substantial amount of customers. Implementing a concrete review strategy can ensure you have a positive online reputation. Positive reviews will not only attract more customers but also foster loyalty among existing ones. Remember, customer reviews are a powerful form of word-of-mouth marketing, and a strong online reputation can significantly impact your business's success in the local market.
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Respond to Customer Reviews

Requesting reviews from customers is important. But, responding to and engaging with people that leave reviews is critical to the success of your online campaign. Especially when there are negative reviews. You want to demonstrate that you take negative experiences seriously and aren't afraid to address them. Engaging with both negative and positive customer reviews can turn challenging situations into opportunities for growth and improvement.

Customer Experience Management

From the first point of content to receiving a 5-star review, it's important to perform regular review monitoring and control the entire customer experience.

Amplify Reviews In Organic Online Search Results

Boost your Google ranking and always appear in the Google 3-pack. Showcase your review count and star ratings in organic search to make your business look attractive online. This powerful marketing strategy not only drives immediate results but also cultivates long-term customer loyalty, making it a vital component of your overall digital marketing and reputation management efforts.

Amplify Reviews On Social Media Accounts

Easily promote your Google reviews on Facebook, Twitter, and LinkedIn. By leveraging the power of social media sites, you can reach a broader audience, engage with potential customers, and create a positive brand image.

Amplify Reviews On Your Website

Showcase your latest reviews and ratings on your website. It gives you a search engine optimization push with fresh and relevant content. Every time a new Google review comes in, it is automatically promoted on your website through an API.

Amplify Reviews On Your Paid Ads

Take Search Engine Marketing to new heights. Seamlessly add review count and star ratings to your Google ad campaigns to increase conversion rates by an average of 17%. By incorporating review counts and star ratings into your ads, you can boost your credibility, attract more clicks, and significantly increase conversion rates.

Online Reputation Management Tool
Online Reputation Management Tool

Auto-Respond To Google Reviews At Scale

Responding to customer reviews helps with SEO, and shows customers you are listening. We make it easy to do so at scale. Respond to your Google reviews directly from the dashboard using automation, rules, and templates, saving time and resources.

Comprehensive Reports, Insights, And Competitive Benchmarking

Get robust reporting and analytics to closely monitor and improve your online reputation across Google and 200+ other review sites. With robust reporting and analytics, business owners can gain access to accurate online reputation monitoring, track performance across multiple review sites, and stay ahead of the competition.

Listings Management

Create, update, and manage your business information on GMB and across 50+ listing sites from one dashboard. Update your business hours, photos, videos, offers, and service areas with just a few simple clicks.

Google Messaging Right Within The Inbox

When leads send you a message on Google My Business, engage and convert them instantly. We give you instant email alerts and the ability to assign incoming conversations to your team members. By leveraging this feature, businesses can strengthen their online presence, boost customer engagement, and drive sustainable growth.

What Our Customers Are Saying

Each day we work hard to deliver lasting results for our clients.

Veronica C.

Private Practice

I’m so glad I found your company to help me with my website. The entire experience was on point and very professional. I valued your guidance and support during this entire process. I have limited understanding about SEO and website functionality and your entire team was supportive and guided me patiently step by step. I will continue to use your services and refer other colleagues to you without hesitation.

Russell A.

Window Installation Company

They were very upfront about their strategy and what I could expect. I know what they are doing is working because I am getting more leads. Very happy with their service.

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Melissa L.

Real Estate Company

ILocalHero Team is the best, we have been working with them for more than a year and it has been the best decision, they are in charge of all our marketting and everything has improved since they started assisting us. They always answer immediately and help in evrything needed. They make our work so much easier.

Hector R.

Baseball Training Company

The entire team at iLocalHero was awesome to work with. They revamped our website site and made it user friendly.

M.J.C.

Private Practice

iLocalHero gave me practical SEO solutions quickly. They were professional and thorough as they explained the current state of the SEO of my website, how they would resolve the issues and best practices that I could implement going forward.

Ashley N.P.

Accounting Firm

Services were great and my website looks amazing. Kudos gentlemen. I will definitely use them again in the future!

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Charles G.

Film Company

This company is the best! They really go the extra mile for you and are very knowledgable in web design, marketing and customer relations. I highly recommend them!

Arian M.

Medical Practice

iLocalHero is hands down the best full-service marketing firm. They are extremely diligent, professional and provide high quality work. I highly recommend working with them to increase the scope of your business.

Steven H.

Group Purchaser

The iLocal Hero team is an asset that any company should serious use if they are in need of marketing services. Their expertise, insight, and creativeness blew us away.

Frequently Asked Questions

Check out our FAQs section for answers to some of the most commonly asked questions – and feel free to reach out to us with any additional questions you may have!

Yes, online reviews can have a significant impact on your business’s revenue and growth. Positive reviews act as powerful endorsements that build trust and credibility for your brand. On the other hand, negative reviews can deter potential customers and result in lost opportunities. Addressing negative feedback professionally and promptly can help mitigate the impact and even turn dissatisfied customers into loyal advocates through excellent customer service.

Furthermore, online reviews also impact your business’s online visibility and search engine ranking. Positive reviews can improve your local search visibility and increase your chances of appearing in the Google 3-pack, a highly visible section in local search results. This increased visibility leads to more organic traffic and potential customers finding and choosing your business.

A strong online reputation built on positive reviews fosters customer loyalty, encourages repeat business, and leads to positive word-of-mouth marketing, further contributing to sustained growth and success for your business. Overall, online reviews have a profound influence on customer perception and can significantly impact your business’s revenue, growth, and long-term success in the competitive marketplace.

Effective review management services play a vital role in enhancing customer engagement by actively managing and responding to customer feedback and reviews. Here’s how these services help with customer engagement:

  • Prompt Responses to Customer Reviews: Timely responses show customers that their feedback is valued, and it encourages them to engage further with the business.
  • Professional and Personalized Communication: Engaging with customers on an individual level creates a sense of connection and shows that the business cares about their experiences.
  • Demonstrating Active Listening: By responding to customer reviews, reputation management services demonstrate that the business actively listens to its customers.
  • Managing Customer Concerns: Addressing customer concerns effectively can turn a dissatisfied customer into a loyal advocate for the brand.
    Encouraging Further Interaction: Engaging with customers through reviews can encourage them to interact further with the business.
  • Building Trust and Credibility: Customers are more likely to trust a business that actively communicates and values their opinions.
    Encouraging User-Generated Content: Engaged customers may share user-generated content, such as testimonials or positive experiences, on social channels or other platforms.
  • Leveraging Positive Reviews for Marketing: Reputation management services can highlight positive reviews and testimonials in marketing materials, social media posts, and on the business website.
  • Creating a Feedback Loop: Engaging with customer reviews helps create a feedback loop, where customers feel comfortable sharing their experiences and know that their feedback is taken seriously.
  • Strengthening Brand Loyalty: By showing that the business values customer feedback, reputation management services can foster brand loyalty.